Superior customer service engagement will differentiate your business IF you design the right offerings and execute flawlessly – this is where 4MP comes in. We’ll dive into the fundamentals of leading and managing a service-oriented business. You’ll obtain insight and new strategies for designing sustainable service models, attack gaps in service execution, and learn how to deliver transformative customer engagement.
The Superior Customer Service Engagement program coaches you on how to create an exceptional service culture that supports employees, enthralls customers, and drives performance. You will take away the framework necessary to align your engagement model to changing consumer needs, market demands, and the evolving digital transformation.
- Gain an understanding of how to engage your customers
- Develop a workable customer experience strategy
- Improve the business culture of service execution
Who Should Attend
- Leaders/managers that have responsibility for the business’s service delivery
- Individuals charged with the responsibility for marketing and branding
- Business owners or entrepreneurs in either B2B or B2C businesses wanting to improve service, product-based companies with service-based strategies, or companies shifting from a product to a service focus
- This Program can be taught individually or in a group setting
The Superior Customer Service Engagement – Virtual prepares you to design and deliver customer-centric experiences and provides you a road map that can be immediately applied to your business services.
It is recommended that you set aside 2-3 hours per week in addition to two weekly, one-hour coaching sessions over a three-week period to complete the Program. Optional Program acceleration is available. Unlimited check-ins are provided via call/text/email.
Customer service will differentiate your business IF you design the right offerings and execute flawlessly.
OTHER 4MP VIRTUAL COACHING PROGRAMS
& Practices: The ‘ESG’ Profile